Returns & Refunds Policy

At AlhaMart, we strive to provide the best quality natural and organic products. However, if you are not satisfied with your purchase, please review our returns and refunds policy below.

1. Eligibility for Returns

• Returns are accepted only for damaged, defective, or incorrect items received.

• Items must be returned in their original packaging, unused, and in the same condition as received.

• Perishable goods (e.g., fresh fruits, vegetables, dairy, or other short-shelf-life items) are not eligible for return.

• Customers must initiate a return request within 7 days of receiving the product.

2. Return Process

• To request a return, contact our customer support team at 01859140939 with your order details and proof of issue (photos/videos of the product).

• Our team will review the request and provide return instructions if eligible.

• Customers are responsible for return shipping costs unless the return is due to an error on our part.

3. Refund Policy

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of the refund.

• Approved refunds will be processed within 7-14 business days to the original payment method.

• Shipping fees are non-refundable unless the return is due to our mistake.

• If you do not receive your refund within the stated timeframe, please contact our support team.

4. Non-Returnable Items

• Perishable goods (fresh foods, dairy, vegetables, etc.)

• Opened or used personal care products

• Customized or special-order items

• Gift cards and promotional items

5. Exchanges

• If you receive a damaged or defective item, you may request an exchange instead of a refund.

• Exchanges are subject to product availability.

• The replacement will be shipped after we receive the returned defective item.

6. Missing or Incorrect Items

• If you receive an incorrect item or your order is missing items, notify us within 48 hours of delivery.

• We will review your case and either issue a replacement or refund as necessary.

7. Contact Information

If you have any questions regarding our Returns & Refunds Policy, please contact us at:

Email: alhamartbd@gmail.com

Phone: 01859140939
Address: RESTORAN ALAPON, NEAR MUNIGONJ BRIDGE, BAGERHAT SADAR, BAGERHAT

By making a purchase on AlhaMart, you acknowledge that you have read, understood, and agreed to our Returns & Refunds Policy.